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Warranty Information The Sanden warranty is 10 years on the Heat Pump refrigeration circuit, 10 years on all other parts, 15 years (prorated after 10 years) on the tank, and 3 years on labor costs. Warranty support first starts with the distributing company. Initially, they should be able to provide information on the correct application, shipping and handling procedures for the product and general installation advice. Always check the product packaging prior to leaving the distributor, note any damage and return the product to the distributor if necessary – DO NOT install damaged units and attempt to claim as a warranty. Should a problem occur with the product, the distributor will be the first point of contact in the warranty process. A warranty claim can be filed either online or a request for a form can be sent to info@sandenwaterheater.com. Following proper procedures will expedite warranties. A warranty claim form should be filled out completely and will be reviewed by a Sanden Technical Support employee. After review, the claim will be processed and filed. If it is not filled out correctly, additional time may be required to complete the information required. If a claim is determined to be valid, Sanden may contact the contractor or technician to review the installation. When approved, warranty parts will be expedited at Sanden’s expense. Please complete the information on the warranty claim form as completely as possible before submitting to expedite the warranty process. Heat pump serial numbers are CCXXXXX- The entire serial number is requested when completing a claim. On the tank unit, the serial number is located underneath the pressure relief valve and is SWLXXXX. Once warranty repair is complete, unless specifically requested that the part be returned to Sanden, the failed component can be field scrapped. 33PDF Image | Sanden SANCO2 Heat Pump Water Heater 2017
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