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SpaceX and the Quest

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SpaceX and the Quest ( spacex-and-quest )

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view mayhem as standard operating procedure. “Valor was used to dealing with older companies,” Eberhard said. “They found chaos and weren’t used to it. This was the chaos of a start-up.” Eberhard had also already been asking Tesla’s board to replace him as CEO and find someone with more manufacturing experience. A few months passed, and Eberhard remained pissed-off. Many of the Tesla employees felt like they were caught in the middle of a divorce and had to pick their parent—Eberhard or Musk. By the time December arrived, the situation was untenable, and Eberhard left the company altogether. Tesla said in a statement that Eberhard had been offered a position on its advisory board, although he denied that. “I am no longer with Tesla Motors—neither on its board of directors nor an employee of any sort,” Eberhard said in a statement at the time. “I’m not happy with the way I was treated.” Musk sent a note to a Silicon Valley newspaper saying, “I’m sorry that it came to this and wish it were not so. It was not a question of personality differences, as the decision to have Martin transition to an advisory role was unanimous among the board. Tesla has operational problems that need to be solved and if the board thought there was any way that Martin could be part of the solution, then he would still be an employee of the company.”9 These statements were the start of a war that would drag on between the two men in public for years and that in many ways continues to the present day. As 2007 played out, the problems mounted for Tesla. The carbon-fiber body that looked so good turned out to be a huge pain to paint, and Tesla had to cycle through a couple of companies to find one that could do the work well. Sometimes there were faults in the battery pack. The motor short- circuited now and again. The body panels had visible gaps. The company also had to face up to the reality that a two-speed transmission was not going to happen. In order for the Roadster to achieve its flashy zero-to-60 times with a single-speed transmission, Tesla’s engineers had to redesign the car’s motor and inverter and shave off some weight. “We essentially had to do a complete reboot,” Musk said. “That was terrible.” After Eberhard was removed as CEO, Tesla’s board tapped Michael Marks as its interim chief. Marks had run Flextronics, an enormous electronics supplier, and had deep experience with complex manufacturing operations and logistics issues. Marks began interrogating various groups at the company to try to figure out their problems and to prioritize the issues plaguing the Roadster. He also put in some basic rules like making sure that people all showed up at work at the same time to establish a baseline of productivity—a tricky ask in Silicon Valley’s work anywhere, anytime culture. All of these moves were part of the Marks List, a 10-point, 100-day plan that included eliminating all faults in the battery packs, getting gaps between body parts to less than 40 mm, and booking a specified number of reservations. “Martin had been falling apart and lacked a lot of the discipline key for a manager,” Straubel said. “Michael came in and evaluated the mess and was a bullshit filter. He didn’t really have a dog in the fight and could say, ‘I don’t care what you think or what you think. This is what we should do.’” For a while, Marks’s strategy worked, and the engineers at Tesla could once again focus on building the Roadster rather than on internal politics. But then Marks’s vision for the company began to diverge from Musk’s. By this time, Tesla had moved into a larger facility at 1050 Bing Street in San Carlos. The bigger building allowed Tesla to bring the battery work back in-house from Asia and for it to do some of the Roadster manufacturing, alleviating the supply chain issues. Tesla was maturing as a car company, although its wild-child start-up streak remained well intact. While strolling around the factory one day, Marks saw a Smart car from Daimler on a lift. Musk and Straubel had a small side project going

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