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forever be expected to stay in the shadows. Shotwell has been a consistent presence at SpaceX almost since day one, pushing the company forward and suppressing her ego to ensure that Musk gets all the attention he desires. If you’re Shotwell and truly believe in the cause of sending people to Mars, then the mission takes precedence over personal desires. Straubel, likewise, has been the constant at Tesla—a go-between whom other employees could rely on to carry messages to Musk, and the guy who knows everything about the cars. Despite his stature at the company, Straubel was one of several longtime employees who confessed they were nervous to speak with me on the record. Musk likes to be the guy talking on his companies’ behalf and comes down hard on even his most loyal executives if they say something deemed to be out of line with Musk’s views or with what he wants the public to think. Straubel has dedicated himself to making electric cars and didn’t want some dumb reporter wrecking his life’s work. “I try really hard to back away and put my ego aside,” Straubel said. “Elon is incredibly difficult to work for, but it’s mostly because he’s so passionate. He can be impatient and say, ‘God damn it! This is what we have to do!’ and some people will get shell-shocked and catatonic. It seems like people can get afraid of him and paralyzed in a weird way. I try to help everyone to understand what his goals and visions are, and then I have a bunch of my own goals, too, and make sure we’re in synch. Then, I try and go back and make sure the company is aligned. Ultimately, Elon is the boss. He has driven this thing with his blood, sweat, and tears. He has risked more than anyone else. I respect the hell out of what he has done. It just could not work without Elon. In my view, he has earned the right to be the front person for this thing.” The rank-and-file employees tend to describe Musk in more mixed ways. They revere his drive and respect how demanding he can be. They also think he can be hard to the point of mean and come off as capricious. The employees want to be close to Musk, but they also fear that he’ll suddenly change his mind about something and that every interaction with him is an opportunity to be fired. “Elon’s worst trait by far, in my opinion, is a complete lack of loyalty or human connection,” said one former employee. “Many of us worked tirelessly for him for years and were tossed to the curb like a piece of litter without a second thought. Maybe it was calculated to keep the rest of the workforce on their toes and scared; maybe he was just able to detach from human connection to a remarkable degree. What was clear is that people who worked for him were like ammunition: used for a specific purpose until exhausted and discarded.” The communications departments of SpaceX and Tesla have witnessed the latter forms of behavior more than any other group of employees. Musk has burned through public relations staffers with comical efficiency. He tends to take on a lot of the communications work himself, writing news releases and contacting the press as he sees fit. Quite often, Musk does not let his communications staff in on his agenda. Ahead of the Hyperloop announcement, for example, his representatives were sending me e-mails to find out the time and date for the press conference. On other occasions, reporters have received an alert about a teleconference with Musk just minutes before it started. This was not a function of the PR people being incompetent in getting word of the event out. The truth was that Musk had only let them know about his plans a couple of minutes in advance, and they were scrambling to catch up to his whims. When Musk does delegate work to the communications staff, they’re expected to jump in without missing a beat and to execute at the highest level. Some of this staff, operating under this mix of pressure and surprise, only lasted between a few weeks and a few months. A few others have hung on for a couple of years before burning out or being fired. The granddaddy example of Musk’s seemingly callous interoffice style occurred in early 2014PDF Image | SpaceX and the Quest
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